FREQUENTLY ASKED QUESTIONS (FAQ)
How do I place an order?
Simply browse our collection, select the item(s) you love, choose your size or options if applicable, and click "Add to Cart." Then proceed to checkout, fill in your delivery details, and complete your payment.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard) and bank transfer / EFT. All credit card transactions are secured with 128-bit SSL encryption.
How long does delivery take?
Orders paid by credit card are shipped within 2 business days. After dispatch, delivery typically takes 1–5 business days depending on your location.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with your tracking number so you can monitor your delivery.
What is your return policy?
You may return unused items in original condition within 14 days of delivery. Custom or personalized items are not eligible for return. Please see our Return and Exchange Conditions page for full details.
How do I initiate a return?
Contact us at [email protected] with your order number. We will guide you through the return process.
Are your products authentic?
Yes. All products sold at FerizZ Jewelry are genuine and sourced from trusted suppliers. Each piece is quality-checked before shipment.
Do you offer gift packaging?
Yes, all orders are shipped in elegant FerizZ jewelry packaging, making them perfect for gifting.
How can I contact customer service?
You can reach us by email at [email protected] or by phone at 05070938210. We respond to all inquiries within 1 business day.